Category: Customer Satisfaction

Teamwork at Signature Hardware

Signature Hardware’s guiding principles for decision making are customer-focused, employee-focused, and community-oriented. This means that as we create, evaluate, and improve policies and processes, we question how our customers, employees, and community are impacted by the decisions that we make. Signature Hardware takes a scientific approach to testing ideas in that we look for evidence … Continue reading Teamwork at Signature Hardware

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Creating a Friction-less Customer Experience

We are happy to announce the completed merger of the Sales and Customer Service departments. Customers will now have all of their needs fulfilled by one person. In the call center world, we call this one-touch resolution. It simply means that we don’t pass our customers around. We are also announcing live answer for all … Continue reading Creating a Friction-less Customer Experience