Month: October 2016

Gender Equality Update 4Q 2017

HR has reviewed the data and found that we have 100% equity in wages. As the chart below illustrates we have a large discrepancy in the warehouse in the female/male ratio. As part of the Gender Equality Plan, we are putting the following guidelines in place: All interviews will need to be gender balanced for … Continue reading Gender Equality Update 4Q 2017

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Creating a Friction-less Customer Experience

We are happy to announce the completed merger of the Sales and Customer Service departments. Customers will now have all of their needs fulfilled by one person. In the call center world, we call this one-touch resolution. It simply means that we don’t pass our customers around. We are also announcing live answer for all … Continue reading Creating a Friction-less Customer Experience